Portfolio - Mason Mitchell

My Work

A collection of products, platforms, and systems built from discovery to delivery. Some started as a blank page. Some were deeply embedded enterprise problems. All of them required figuring out the right thing to build before building it right.

Enterprise Product & Systems

Product Strategy

ERP System Migration & Optimization

Product Strategist | Business Systems Analyst

Owned the migration roadmap for critical manufacturing applications moving to Infor LN Cloud across global sites. I defined what success looked like, kept stakeholders aligned across an 18-month initiative, and delivered an outcome that cut maintenance overhead while setting the business up to scale on the cloud.

Product Management

EH&S Mustering Solution

Product Owner | Program Manager

Led the rollout of AlertMedia across 10+ manufacturing sites for 4,000 users. The technology was straightforward. Getting people to actually use it was the real work. Through a focused adoption and change management strategy, we hit 70% adoption and cut mustering time by 30%, which is a real safety win at that scale.

Product Design

BOM Viewer Application

Product Owner | UX Researcher

Spent time on the shop floor talking to the technicians who were hunting through paper printouts to find bill-of-materials details mid-build. That research led to a touch-screen BOM viewer integrated directly with the PLM system, giving the team instant access to live data and documents without leaving the floor.

AI Product

GenAI Knowledge Platform

Product Owner | AI/ML Integration

Built an AWS-powered GenAI solution so global teams could ask plain language questions and actually get useful answers out of the ERP system. I scoped the problem, made the architecture call, and shipped something that saved subject matter experts more than 20 hours a day and improved retrieval speed by 35%.

AI Product

AI Conversation Agents

Product Owner | AI/ML Integration

We had a problem where users were stuck waiting on support for questions the system should have been able to answer on its own. I defined the requirements, got alignment fast, and shipped conversational AI agents for application guidance and error monitoring in under a week. Query resolution time dropped by 40%.

Product Strategy

DocBoss Integration

Product Strategist | Solution Designer

The team was manually assembling document transmittal packages, which was taking days and creating a lot of room for error. I led the API integration connecting DocBoss, Salesforce, and the ERP system and got that timeline down to minutes with far fewer mistakes on the back end.

© 2025 Mason Mitchell. All rights reserved.

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